Survey

The TSRF provides members with regular communication regarding their retirement fund. We believe communication is vital to ensure that members make informed choices regarding their investments and benefits. In order to get it right we need your feedback. Please assist by taking a few minutes of your time to complete the questionnaire. Your answers will greatly assist us to improve our communication to you.

As a token of appreciation, if you complete the survey (and provide your cell number) by 30 June 2026, two lucky members stand a chance to win a Pick & Pay Gift Card to the value of R 1,000 each.

Your feedback is invaluable in helping us serve you better.

Q1: Please provide your cell phone number for the draw to win the R1,000 Pick & Pay Gift voucher*

Please let us know your cell number

Q2: Have you ever attended a meeting where the Fund benefits were explained to you?*

Yes

Please answer this question

Please comment:

Please answer this question

Q3: Do you understand your Fund benefits?*

Yes

Please answer this question

Please comment:

Please answer this question

Q4: Do the Fund benefits meet your needs?*

Yes

Please answer this question

If no, please tell us which benefits will meet your needs:

Please answer this question

Q5. Do you understand the process to follow when submitting a claim?*

Yes

Please answer this question

Q6. Do you understand the information in your benefit statement?*

Yes

Please answer this question

Please comment:

Please answer this question

Q7. How would you like to receive important information from the Fund? (you may tick more than one)*

Face to Face presentations at my work place

SMS sent to my cell phone

Fund's online member portal (Benefit Counsellor)

Emailed to my personal email address

Please check one or more

If you prefer receiving emails, please provide your email address below*

Please enter a valid email address

Q10. If you look for information on your benefits or how to claim, where do you find the info? (Please tick as many as applicable)*

From Fund Contact Centres

From Call Centre

From the Fund’s website

From the Fund's Facebook Page

From colleagues and friends

From my Employer

From the Fund's online member portal (Benefit Counsellor)

Please answer this question

Q11. How valuable is a secure truck stop to you where you can park overnight?*

Very valuable

Valuable

Of no value

Please answer this question

Q12. Please rate your experience when contacting the Fund

Walk-in Contact Centres*

Good

Poor

Please answer this question

National Call Centre*

Good

Poor

Please answer this question

Please comment:

Please answer this question

Q13. Overall, rate the communication information/material you receive from the Fund*

Information is easy to understand

Information enhances my understanding of the Fund

Of no value

Please answer this question

Q14. Do you believe that you will have enough money saved to retire one day?*

Yes

Not sure

Please answer this question

Q15. Do you understand the investment portfolio offered by the Fund?*

Yes

Please answer this question

Please comment:

Please answer this question

Q16. Do you have a household budget that guides your allocation of funds to paying debts and saving?*

Yes

Please answer this question

Q17. Apart from your provident fund, how do you save money?*

I don't save

I pay money into a savings account

I use a stokvel

I have other investments outside of the Fund

Please answer this question

Q18. Please tell us how old you are*

Younger than 30

Between 31 and 40

Between 41 and 50

Older than 50

Please answer this question

If other, please specify:

Please answer this question

Q20. What topics would you like more information on?*

How my retirement fund works

The Two-Pot system

How to claim my benefits

Investment Options

Tax implications on withdrawal

How to plan for retirement

Other

Please answer this question

If other, please specify:

Please answer this question

By participating in this survey and entering the competition, you agree to the following in terms of POPIA:

I hereby authorise the TSRF, its employees, managers and third party service providers to use, review and process any personal information provided in this survey for the purposes of conducting this survey and entering the competition.
I understand my right to privacy and the right to have my personal information processed in accordance with the conditions for the lawful processing of personal information and hereby give my consent to TRSF and parties referred to above, to process my personal information for the purpose stated above.

TREATING CUSTOMERS FAIRLY

BBBEE COMPLIANCE

SEARCH

CONTACT

SOCIAL MEDIA

SITEMAP